Job ID: FAPNO
Do you enjoy connecting with people from every team in your workplace? Do you relish the challenge of determining the perfect way to communicate a new piece of information? Are you focused, efficient, driven and passionate about your work?
Upstream Works Software is looking for a Instructional Designer (Training Developer) to join our team and help produce top-notch training material that is targeted, creative and articulate. That’s where you come in.
We develop state-of-the-art contact center software that helps organizations provide excellent customer experiences in a fast-changing digital world. Our award-winning solution provides agents with a set of tools that allows them to handle customer requests in any media. Our software is rich in both core functionality and configurable options, so a big part of our success is ensuring that users master all the ins and outs and learn how to harness its full potential. Our training content is delivered through a combination of instructor-led presentations, e-learning modules, in-class workshops and videos. You will be responsible for developing a global view of our product offerings, creating content for end users of the system as well as integrators and partners.
We are a growing company with an ever-expanding set of customers and partners, so one of your chief responsibilities is to work with various stakeholders to gather requirements and craft training material that reflects their needs.
You bring with you a sound knowledge of best practices in training and content development, as well as a creative mindset and a “can do” attitude. You listen closely, communicate well, thrive in a fast-paced environment and are passionate about synthesizing information into well-structured, digestible units. Because you’ll be developing training material for a wide set of audiences, there will always be something new and different to work on and variety will be the order of your day.
The Training Developer is part of the Documentation team and reports to the VP Products.
What you’ll do:
Here's how your intelligence, dedication, and drive come into play:
Your background includes:
The work environment is young, dynamic and entrepreneurial, and we are entering a period of projected high growth. We like to get things done, and have fun while we're doing it. More information about Upstream Works is available at www.upstreamworks.com
We offer a competitive salary and benefits. The position will report to our Vaughan, Ontario office and may involve occasional travel throughout the US and Canada. Passport and valid drivers’ license are required.
No unsolicited agency referrals, please.