Technical Business Analyst (PSA)
Job ID: PT4AJ
So, what is a Technical Business Analyst at Upstream Works? At its core, we created an amazing hybrid role which is part Business Analyst and part Developer! But since you will be part of our Professional Services team, we will refer to you formally as a Professional Services Analyst (PSA).
You are a trusted solutions advisor, who is solutions focused, and you place a high value on happy customers. You like dealing with real people and real solutions, but you want to keep your hand in programming too. You are a Senior Professional Services Analyst and you want to bring common sense to project deliverables.
We are Upstream Works, a Cisco preferred solutions partner, and we provide software technology for customer care in the rapidly changing social, mobile and multi channel world of the contact center. Our goal is to be the number one agent desktop solutions provider and we are well on our way. To that end, or should we say, to that beginning, we are looking for a Professional Services Analyst who wants to be a key contributor and guide the growth of Upstream Works.
Reporting to the VP Professional Services, the Senior Professional Services Analyst will be part of a team that deploys Upstream Works’ solutions to its customers across North America and Europe. You will play a key role in the design, configuration, customization and delivery of Omnichannel Contact Center solutions to contact centers of 50 agents and 5000 agents. You set the standard for execution and you will jump through hoops, and bend over backwards to ensure every implementation results in a happy, profitable customer experience.
You are seeking a piece of the glory. A chance to work for a growing company and actively influence how we build out on our strategy.
What you’ll do:
Here's how your intelligence, dedication, and drive come into play:
We offer a competitive salary and benefits. We are located at 8000 Jane St in Vaughan, near Hwy 7. The office is easily accessible by car or transit (both TTC and York Regional Transit). More information about Upstream Works is available at www.upstreamworks.com.
Interested candidates may apply by responding to this job posting only.
And who are we?
At Upstream, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.
We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy Christmas parties, family & friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt!
And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.
At Upstream, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: “quae dicimus faciamus” – we do what we say.