View Our Website View All Jobs

Marketing Coordinator

At Upstream Works, we provide software technology for customer care in the rapidly changing social, mobile and omnichannel world of the contact center. We are growing, and we are looking for a Marketing Coordinator that will be a key contributor to the overall business.  

So, how do you know you’re our new Marketing Coordinator? At the risk of stating the obvious, you have a passion for marketing and are looking to make a strong impact. To get even further ahead, experience in the technology and/or contact centre industry would go a long way.

You have all of the essential tools in your back pocket – PowerPoint, Adobe, Social Marketing - Along with a ticket stub from the latest Marvel blockbuster.  

More importantly, you have an eye for detail and are a proven multitasker, determined to add value and leverage the talents of your co-workers. You are also a detective –driven by the need to understand the complete picture.  It’s not just about getting your part done; it’s about understanding all of the pieces, how they fit and work together, and how you can make it better. Beyond that, you know how to get it done, and are a deadline driven team player.


In short, you will be responsible for implementing marketing programs, digital campaigns, branding efforts and social platforms designed to support our objectives.


We’ve been building Upstream Works steadily for the past 17 years, and we are moving full speed ahead.


Upstream Works has been built on a solid foundation of truly invested leadership.  We’ve formed great business partnerships and lasting friendships; together, this creates a culture of family and fun.  Why is our culture so important to us?  Because work and life intersect and we believe it’s important to be happy and healthy in both!  And we’re not going to sugar coat it – sometimes we work long hours.  But we also work hard to make sure you get down time. And when we take time to have some fun as a company, we share that time with the families that support us day to day.


Here's how your intelligence, dedication, and drive come into play:

  • Responsible for the coordination and implementation of marketing communication projects including lead management, email marketing, digital campaigns, website updates and social media management
  • Work collaboratively with other team members to ensure our website, collateral and other communications accurately reflect our brand
  • Provide support in the creative design of our content including developing innovative and effective presentation solutions and communication materials, which may include powerpoints, social media, print media
  • Support product demonstration video production projects from pre-production to final
  • Perform other duties as required or assigned to contribute to the objectives of the department
  • Ensure project tasks and deliverables are met within provided time frame

Here's how your intelligence, dedication, and drive come into play:

  • Bachelor Degree or Diploma in marketing, communications, graphic design or related area
  • Minimum 5 years of experience with digital marketing and graphic design initiatives ideally within the technology industry
  • Experience executing B2B digital and social marketing activities including web content management systems, web analytics and digital marketing best practices
  • Strong interpersonal and communication skills
  • Self-motivated and detail oriented with the ability to multitask and prioritize effectively
  • Proficient working with Microsoft Office Suite including Word, Excel, PowerPoint and graphic design software including Adobe Creative Suite
  • Basic understanding of website platforms such as WordPress
  • Proficiency with Video and Audio software
  • Basic knowledge of HTML code preferred
  • Basic knowledge of CRM platform preferred


And who are we? 


At Upstream, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems with software and analytics that help improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.

We are a small group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy Christmas parties in Collingwood, family & friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us.  Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt!

And because we are small, everyone has the opportunity to make decisions and affect changes and be able to see the results of what they are deploying right away. You can directly drive the success of the company.

At Upstream, we live and work by our culture of collaboration and respect for each other. That’s why we were recently named a Tech Culture Winner in 2017!

Check us out on Facebook:

Read our reviews on Glassdoor:

Please be prepared to share samples of your work. We thank all candidates for applying, however only those meeting our requirements will be contacted.

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file