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Upstream Works Software is looking for a Trainer to join our team to help produce and deliver top-notch training material to our partners and clients that is targeted, creative and articulate. That’s where you come in.

You bring a sound knowledge of the best practices in delivering training to clients, as well as a creative mindset and a “can do” attitude. You listen closely, communicate well, thrive in a fast-paced environment and are passionate about synthesizing information into well-structured, digestible units. Because you’ll be developing training material for a wide set of audiences, there will always be something new and different to work on, variety will be the order of your day.

The Trainer is part of the Professional Services team and reports to the VP of Professional Services.

What you’ll do:

  • Deliver technical training modules for defined target audiences including end customers, partners and internal staff
  • Enable our partners via delivering training on the discovery and design process as well as implementations
  • Work with our end customers to build a network of early champions who are committed to our application suite and able to support and coach other employees and new hires
  • Drive improvements in training implementation, including evaluating best practices of training
  • Partner with our Training Developers to design and develop a blend of process, skill and knowledge based training modules.
  • Co-ordinate with the Training Developers to maintain training programs for the latest release and possibly help maintain training materials to a consistent standard of formatting and organization
  • Follow best practices to ensure that training is role based and task oriented
  • Develop an understanding of flows and processes across the Upstream Works product suite so that you can confidently deliver training

Here's how your intelligence, dedication, and drive come into play:

  • Employing your proficiency in: Articulate, PowerPoint, Word, Captivate, Camtasia and SnagIt
  • Ensuring that training courses have visual aids such as diagrams and pictures to aid understanding and engage different learning styles
  • Ensuring that sufficient context is supplied for all tasks so that users understand the effects and impacts of completing a task
  • Working with stakeholders from different departments, including Product Development, Sales, Professional Services and Marketing to identify training needs

Your background includes:

  • 5 – 10 years of experience delivering and developing training content for an enterprise software product or system
  • 3 years of experience working within a software development or high tech company
  • 3 years experience with Windows Server, SQL Server and IIS.
  • Strong background in Network or Systems Administration
  • Formal training in learning development or an equivalent post-secondary degree.
  • Experience in the contact center industry is an asset

And who are we?

At Upstream, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.

We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy Christmas parties, family & friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt!

And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

At Upstream, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: “quae dicimus faciamus” – we do what we say.

We offer a competitive salary and benefits.  We are located at 8000 Jane St in Vaughan, near Hwy 7.  The office is easily accessible by car or transit (both TTC and York Regional Transit).  More information about Upstream Works is available at

Interested candidates may apply by responding to this job posting only.   

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